Note: If you are a Flash developer, see Find Flash Player version type and capabilities (Flash developers only).

1. Check if Flash Player is installed on your computer

Can you see the movie below?
Content on this page requires a newer version of Adobe Flash Player.

2. Find the version of Flash Player installed on your computer

The Flash Player version installed on your computer and the operating system are displayed in the box shown below. Identify the version of Flash Player on your computer. Then go to step 3 to check if you have the latest available Flash Player version for your operating system.

Content on this page requires a newer version of Adobe Flash Player.

3. Find the latest Flash Player version available for your operating system 

If the version of Flash Player that you noted in step 2 is not the latest version, go to step 4 to install the latest Flash Player version.
If the latest version is installed on your computer but you are still seeing an error message, go to step 5 to troubleshoot the issues.

 4. Install Flash Player

Important: Flash Player installation requires a browser restart. Bookmark this page, so that you can visit this page whenever required.

Windows

1. Download and install the latest Flash Player version.
2. This step is applicable only if you are using Internet Explorer as your browser. If your Internet Explorer version is previous to 9, see if Flash Player plug-in is enabled. If you are using Internet Explorer 9, disable ActiveX Filtering. 
3. For any reason if your installation is not successful: 
   a. Uninstall the installation files using the Adobe Flash Player uninstaller.
   Note: Use only Adobe Flash Player uninstaller to uninstall Flash Player installation files.
   b. Reinstall the latest Flash Player version.
4. Go to step 5 to check if you can access rich media content properly.

Mac

1. Download and install the latest Flash Player version.
   
2. For any reason if your installation is not successful: 
   a. Uninstall the installation files using the Adobe Flash Player uninstaller.
   Note: Use only Adobe Flash Player uninstaller to uninstall Flash Player installation files.
   b. Reinstall the latest Flash Player version.
3. Go to step 5 to check if you can access rich media content properly.

If you have issues downloading Flash Player, see:
Windows: Downloading problems
Mac: Downloading problems

5. Troubleshoot Flash Player

To check if you can access rich media content properly across various sites, visit your favorite sites that support rich media content. (For example, check YouTube or Facebook.)
See if you are able to access the rich media content properly. If you have issues, see the following articles for more information.

Windows:

• Flash Player doesn't work | Windows 7

Mac:

• Flash Player doesn't work | Mac

Find Flash Player version type and capabilities (Flash developers only)

The following box displays the type of Flash Player version that is installed in your browser and its capabilities.

Content on this page requires a newer version of Adobe Flash Player.



  

Get earlier Flash Player versions

For earlier Flash Player versions, see Archived Flash Player versions. 

Flash Player version in Flash Professional CS4 or CS5

When you use Adobe Flash CS4 Professional or Adobe Flash Professional CS5, you test your content using the product's Test Movie feature. Depending on the publish settings you set in Adobe Flash Professional CS, Test Movie can use a different Flash Player version than the version installed in your browser. The version of Flash Player that Test Movie uses has no impact on the version of Flash Player that your browser uses.

Products affected

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