Service Note

Adobe post-announce upgrade policy for single-user products

The following content applies to NA, APAC and EMEA Geos

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What's covered

• Eligibility requirements
• Order direct from Adobe

Customers who purchase a single-user product during a limited time after Adobe announces a new product version might be eligible for a free upgrade to the current version.

Note: Not sure if you have a single-user product? For more information see "Determine what kind of software license you have" (ServiceNote kb401505).

For further details on post-announce upgrades, see "Post-announce upgrade FAQ" on the Adobe website at www.adobe.com/go/tn_19582.

Eligibility requirements

To be eligible for a post-announce upgrade, you must meet the following requirements:

• This upgrade policy applies only to single-user retail and educational versions. Tryout, Beta, Not For Retail (NFR), and bundled versions are not eligible for upgrade.
• This offer is available only through Adobe directly.
• Your upgrade must be for the same platform, language, and edition as your previous version.
• You must provide Adobe Customer Service with proof of purchase.
• Adobe will notify qualified volume licensing customers of their eligibility for a post-announce upgrade.
• Your current serial number must be registered. We recommend that you register within your product so you can receive the complimentary benefits of Product Registration (for details, see Adobe.com at www.adobe.com/support/registration.html).

Note: Post-announce upgrades are available only directly through Adobe and cannot be used in conjunction with any other offers.

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Order direct from Adobe

If you qualify and want to request a post-announce upgrade, then do the following steps:

1. Go to the Customer Support Portal for one of the following locations:
   • US: www.adobe.com/go/supportportal
   • UK: www.adobe.com/go/uk_supportportal
   • France: www.adobe.com/go/fr_supportportal
   • Germany: www.adobe.com/go/de_supportportal
2. Create an account or sign into your existing account.
3. Under Get Support, click the Orders & Downloads tab.
4. In the Choose Issue Type menu, choose Post-Announce Upgrades.
5. Click Continue.
6. In the Submit A Post-Announce Upgrade Request page, follow the onscreen instructions.
   
   If you purchased from a reseller: Be prepared to provide an electronic copy of your proof of purchase, i.e., your sales receipt. For details on what qualifies as proof of purchase, see "Proof of purchase qualifications" on the Adobe website at www.adobe.com/go/637dc56.
   
   
7. Click Review Case & Submit.

Please note the following details:

• You can expect a response within one business day.
• If Adobe does not receive your proof of purchase within 48 hours, then your case will be closed and the process will have to start over.
• If you qualify for a post-announce upgrade, then your order will be shipped standard ground and should arrive in eight to ten business days.

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