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Service Note

Order replacement product CDs or DVDs

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What's covered

 

If you are the registered owner of an Adobe product, then you're eligible to purchase replacement DVDs or documentation, if available, for that product. 

If you are registered outside the U.S. or Canada, contact your local Adobe Customer Service office.

Note: Most Adobe products include a PDF version of the user guide. Printed user guides for most but not all products are available for purchase from your local Adobe Customer Service office.

Adobe Open Options volume licensing customers


To purchase replacement CDs, DVDs, or document sets for a volume license, please contact Adobe Customer Service.

Older version availability


If you need replacement media for an older version, then we recommend that you purchase an upgrade to the current version. 

Replacement CDs or DVDs are available for 90 days after a new full version product ships--because warehouse space is limited, we can stock only current products.

Order replacement CDs or DVDs


Replacement CDs or DVDs for single-user Adobe products are available only directly from Adobe. To place a credit card order, please contact Adobe Customer Service.

Note: Not sure if you have a single-user product? For more information see "Determine what kind of software license you have" (ServiceNote kb401505).

Before you contact Adobe, please be ready with the following items:

 

  • The original product serial number (you may also need to provide an upgrade proof of purchase)
  • A street address (we are unable to deliver to P.O. boxes)
  • Your daytime phone number

 

Pricing

Replacement pricing varies depending on the product. For pricing and availability information, please contact Adobe Customer Service.

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Document Details

ID:tn_15300
Browser:Chrome
Internet Explorer
Netscape
Opera
Safari
Firefox
Database:DB2
Informix
MySQL
Oracle
SQL Server
Sybase
MS Access

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