Accessibility

Service Note

Web browser download help

The following content applies to NA, APAC and EMEA Geos

What's covered

If you receive an error message during a download, or are unable to install a downloaded file, it is likely that the download did not complete or was corrupted. The following information will help to identify and resolve the problem.

If you are downloading a purchase from the Adobe store, please see the Akamai Download Manager FAQ (kb402065). (Downloads from the store and for larger trials are handled via the Akamai DLM.)

Note: Demand for downloads can be high the first week after a product release. You may be able to download faster if you avoid peak download hours (9:00 am to 6:00 pm EST).

Common causes and solutions for unsuccessful downloads

This section deals with the common causes and solutions for unsuccessful downloads. Redownloading may solve the problem, but check the following issues and solutions to see if they may apply.

If you receive an error message, we also encourage you to search the Adobe web site for the specific message. Resolutions for common error messages are provided in our ServiceNotes.

Solution 1: The temporary Internet file cache is too small to contain the file as it downloads

Enlarge the temporary Internet file cache by doing the following steps:

  1. In Internet Explorer go to Tools > Internet Options > General tab > Temporary Internet Files > Settings.
  2. Increase the Amount Of Disk Space To Use setting to the size of your file. (The default is 50 MB.)
Solution 2: The browser you are using cannot handle such a large download file

Try downloading using another browser (for example, use Mozilla Firefox instead of MicroSoft Internet Explorer).

Solution 3: There is not space available on your drive to expand the installer into the default TEMP directory

Clear your default TEMP directory and free up space on your hard drive.

Solution 4: You are selecting Open rather than Save when asked if you would like to open the file or save to your computer

Select the option to Save the file, then open the file when it has downloaded to your hard drive.

Solution 5: Your computer may not have the system requirements needed to install

Check the system requirements linked to the product page on Adobe.com. You may need to upgrade your system or download the trial on another machine.

Solution 6: If you are using a Modem you may need to decrease the transmission speed

Try decreasing the data transmission speed before you download.

Solution 7: There is a software conflict with third party software

You may need to remove the conflicting software or download the trial on another machine.

Solution 8: The Download For Macintosh links do not work in Windows

Right-click the link and choose Save As to download the file.

Download time based on individual systems and connections

It is difficult to determine the exact amount of time it takes to download a file because there are many factors that can affect the download speed, such as the connection type and network traffic. The table below contains a list of estimated download times for different sizes of files and typical connection speeds. Keep in mind that these estimates assume ideal network conditions and that your actual download time will likely be somewhat longer.

Assuming that you have a DSL connection (512K) or faster, you can download most Adobe Type products in less than a minute and most individual products in a few hours. Broadband connections are recommended for downloading the larger suite products.

  Connection Speed
File Size Modem (56 K) DSL (512 K) T1 (1.54 M) T3 (44.736 M)
1 MB 3 minutes <1 minute <1 minute <1 minute
50 MB 2 hours 14 minutes 5 minutes <1 minute
100 MB 4 hours 28 minutes 10 minutes < 1 minute
500 MB 21 hours 2.5 hours 50 minutes 3 minutes
1 GB 43 hours 5 hours 1.5 hours 4 minutes
5 GB 9 days 1 day 8 hours 16 minutes
20 GB 34 days 4 days 29 hours 1 hour
50 GB 3 months 10 days 3 days 3 hours

K = Kilobits per second (Kbps).
M = Megabits per second (Mbps).

Decrease the data transmission speed before downloading in windows

To decrease the data transmission speed before downloading in windows, do the following steps:

  1. Go to Start/Settings/Control Panel and open Modems.
  2. Click Properties.
  3. Click the Connection tab.
  4. Click Port Settings and bring the Receive Buffer slider down a notch.
  5. Click OK and try your download again.
  6. After you have successfully downloaded the file you can go back in and increase the buffer to its original setting.
Links to further download help

If you are having problems downloading or installing Adobe Reader, then please see the Adobe Reader Support Center and following documents:

  • "Troubleshoot problems when downloading Adobe Reader (8.0 on Mac OS)" (TechNote 333225)
  • "Troubleshoot Adobe Reader Download and Installation Problems (8.0 on Windows)" (TechNote 333218)

If you are having problems downloading Adobe Flash Player for Windows, then please see the following documents:

  • "Flash Player content does not appear after a Windows update" (TechNote tn_19482).
  • "Adobe Flash/Shockwave players" (ServiceNote tn_15332)

You might also want to click the following links:

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Document Details

ID:tn_15296
Browser:Chrome
Internet Explorer
Netscape
Opera
Safari
Firefox
Database:DB2
Informix
MySQL
Oracle
SQL Server
Sybase
MS Access

Products Affected:

acrobat3d
acrobat
acrobatcapture
acrobatconnect
acrobatdistiller
acrobatelements
adobereader
aftereffects
audition
authorware
bridge
captivate
centralprooutputserver
coldfusion
contribute
contributepublishingserver
createpdfonline
creativesuite
devicecentral
digitaleditions
director
distillerserver
documentcenter
documentserver
downloadmanager
dreamweaver
encore
fireworks
flash
flashlite
flashmediaserver
flashpaper
flashplayer
flashremoting
flex
framemaker
framemakerserver
freehand
graphicsserver
homesite
illustrator
incopy
indesign
indesignserver
jrun
livecycle
livecyclees
onlocation
outputdesigner
outputmanager
outputparkformysap.com
ovation
pagemaker
photoshop
photoshopelements
photoshopextended
photoshoplightroom
postscriptprintdrivers
premiere
premiereelements
premierepro
productionstudio
robohelp
robohelpforframemaker
shockwaveplayer
soundbooth
techcommsuite
type
ultra
versioncue
visualcommunicator
vlogit
weboutputpak