Service Note

What's covered

• Single-user boxed product
• Single-user product download
• Volume license or server product
• Previous product versions

Related documents 

Serial number doesn't work (ServiceNote tn_15282)

STILL NEED HELP? Contact Adobe Customer Service with your registration information, including name, address, and company name (if applicable). 

 Single-user boxed product

The serial number is on the back cover of the CD-ROM/DVD-ROM disc case, or on a sticker on the CD/DVD sleeve. If you registered online, then you can also find your serial number in your Adobe membership account. (Some older registrations for Macromedia-branded products don't appear in Adobe membership accounts.)

Single-user product download

The serial number is in the order confirmation e-mail from Adobe Store and in your Adobe account. From your Adobe account, click View Order History and then click Your Downloads. The serial number is on the Download screen next to the Download link.

Volume license or server product

The serial number or PAC code for a volume license or server product is on the Licensing Account page of the Licensing website at http://licensing.adobe.com. Login information is sent to the contact person on the account.

back to top

Previous product versions

ColdFusion Server MX and 5.0

1. Go to the ColdFusion Administrator.
2. On the blue bar across the top of the screen, click Version Info to display the serial number.
   If no serial number appears, you have a trial version of the software.

ColdFusion Server 4.5

1. Find the CF Admin toolbar on the left.
2. Under the Server section, click Version Info to display the serial number.

ColdFusion Server 4.01 and earlier

1. Choose Start > Run.
2. Type regedit. Click Okay.
3. Open Registration in HKEY_local_machine\Software\Allaire\ColdFusion\CurrentVersion.
4. Note the serial number on the right.

ColdFusion Studio 4.5 and earlier

1. Choose Help > About > Version Info.
2. Note the serial number in the lower left of the dialog box.

Flash Communication Server

1. Start the Administration Console and log in.
2. Click the license tab.
3. Note the serial number in the Server Licenses field.

FreeHand updater from version 11

The new serial number is on the download page from which you obtained the updater. Log in to your Adobe membership account to find the serial number.

HomeSite 4.5 and earlier

1. Choose Help > About > Version Info from the main menu.
2. Note the serial number in the lower left of the dialog box.

JRun 4.0 and 3.0

1. Go to the JRun Management Control (JMC).
2. Click Serial Number.

JRun 2.3.3

1. Go to the JRun Administrator.
2. Click the Licenses tab. 

back to top