Service Note

Serial number doesn't work

What's covered

Error during installation or registration
Upgrade serial numbers
Legacy Macromedia products

Error during installation or registration

If you receive an "invalid serial number" or "serial number not accepted" error during installation or registration, ensure that you enter the number correctly:

Make sure that you type a zero (0) or the letter (O) where appropriate.
Use the number keys at the top of the keyboard to enter numbers. Don't use the keypad on the side of the keyboard.
If the installer displays a single box for entering the serial number, include the dashes between numbers.
If the installer displays separate boxes for entering the serial number, don't include the dashes between numbers.
If the software is an older version, verify that the serial number is the same on the bottom of the product box and on the registration card.
If the software is bundled with another application, make sure that you enter the serial number for the correct product.
(Windows 2000 or Windows NT) Log on as a Power User or Administrator to install software.
If the product is platform-specific, make sure that the serial number is for the correct platform.
Capitalize all letters (if any) using the Shift key.
Make sure that the Cap Lock key (and any other command key) is turned off.

Upgrade serial numbers

If you are installing an upgrade, make sure that you enter the new serial number included with the upgrade. In addition, the installer sometimes requires the serial number for the previous version.

Legacy Macromedia products

If you are installing the ColdFusion Developer Edition included with Studio, you do not need to enter a serial number. Leave the box blank and continue to the next screen.

If you are installing the upgrade to Studio MX +, use the same serial number as for Studio MX.