Uninstall Flash Player | WindowsProducts affected
These instructions are for Windows (including Flash Player prerelease version 10.2).
If you use a Mac, see Uninstall Flash Player | Mac.
Flash Player information
If Flash Player is installed on your computer, the following box displays the version of Flash Player and your operating system. If Flash Player is not installed, an error message is displayed.
Content on this page requires a newer version of Adobe Flash Player.
Problem
Flash Player installation was not successful.
Solution
- Download the uninstaller for Flash Player
- Exit all browsers and other programs that use Flash
- Run the uninstaller
- Verify that uninstallation is complete
1. Download the uninstaller for Flash Player
Download the correct Flash Player uninstaller for your version of Windows. (For assistance with this step, see How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system.)
- 32-bit uninstaller (229 KB)
- 64-bit uninstaller (229 KB)
Save the file in a location where you can find it easily after you restart your computer, for example on your Windows desktop.
2. Exit all browsers and other programs that use Flash
The uninstaller does not work if any programs that use Flash are running on your computer.
- Look at the taskbar. If the taskbar contains program icons for a browser or for a game that uses Flash, right-click each icon and choose Close. This example shows a browser in the taskbar:
Look at the icons in the system tray for programs that run in the background. Examples include AOL Instant Messenger, Yahoo! Messenger, and games that use Flash (any file with a name that ends in .swf). If you see such an icon, right-click the icon and click Exit, as shown in this example:
3. Run the uninstaller
- Double-click the icon of the uninstaller that downloaded to your computer.
- Follow the prompts. If you see the message "Do you want to allow the following program to make changes to this computer?," click Yes.
4. Verify that uninstallation is complete
- Restart your computer.
- Open your browser and check the status of Flash Player.
Keywords: uninstaller; testing; plug-in; plugin; Flash Player; detection
Doc ID
(tn_14157)
Last updated
2012-01-18
Products affected
