The audio portion of a Breeze recording made on a licensed Breeze server enabled for Premiere Global telephony appears to be missing when the archive is played back.

While the PGS server that handles communication with a Breeze server is configurable in the Breeze custom.ini file, the PGS webserver that handles the final audio file is not configurable.

Reason

A Breeze server will communicate with two Premiere Global servers. If a firewall is blocking access to the PGS webserver (but not the PGS API server), then the recording appears to function correctly, but the audio file is not transferred to Breeze.

Solution

Breeze communicates with PGS over a socket and must have access to csaxis.premconf.com and to ww5.premconf.com on port 443.

Doc ID
(df40ddef)

Last updated
2006-08-21

Products affected

Acrobat Connect

Contacting Adobe Support

Still need help?
Find out about all your support options.
Contact support