TechNote

Add-in required for Acrobat Connect Share Pod

Issue

I am unable to use the "Share My Screen" button in the Share pod of an Acrobat Connect Meeting.

Reason

In order to use the "Share My Screen" feature in Acrobat Connect, the Acrobat Connect Add-in is required.

Solution

Using the Share My Screen feature in Acrobat Connect requires the Connect Add-in to be installed. To determine if you currently have the Add-in installed, look at the top of your meeting window. If the meeting launched with your typical browser navigation buttons and the Address bar has "?launcher=false" in the URL, then you do not have the Connect Add-in installed. If you were to click the Share My Screen feature without the Connect Add-in previously installed, a message similar to the one below will appear, prompting you to install it.

Click Yes to install the Add-in. Once the Add-in is installed and the meeting re-launches, click Share My Screen again to begin sharing your screen.

However, certain desktop utilities, such as pop-up blockers, may prohibit that message from appearing. You will need to disable your pop-up blocker in your browser or click the blue arrow (Acrobat Connect Add-in download button pictured below) in the top right corner of your meeting room to install the Add-in.