Errors when publishing in Breeze Presenter to a Breeze Server
Issue
When publishing to a Breeze Server through a firewall, some users may get errors stating that a 'Page cannot be displayed' or '500 internal server' error.
Reason
Many firewalls are configured to block requests that are not deemed RFC 2068 compliant. Some requests sent through the Presenter upload process are not RFC compliant and are therefore blocked by the firewall.
Solution
Users who encounter this behavior should first verify that they are connecting to the Breeze Server through a firewall. If so, then the firewall administrator should review the firewall logs to identify what, if anything, is being blocked.
They may see entries such as the following in the firewall log:
05/18/05 11:17:57 http-proxy[2646] [IPADDRESS:1529IPADDRESS:80] removing bogus HTTP header "GET /publish/content/sco/2?content-name=Presenter_Sample1&sco-id=41418880 HTTP/1.1"
05/18/05 11:17:57 http-proxy[2646] [IPADDRESS:1529IPADDRESS:80] Request denied: No URI found
05/18/05 11:04:55 http-proxy[13035] [IPADDRESS:1476IPADDRESS:80] removing bogus HTTP header "GET /common/meeting/launcher/openmeetingversioncheck.swf HTTP/1.1"
05/18/05 11:17:42 http-proxy[2646] [IPADDRESS:1527IPADDRESS:80] removing bogus HTTP header "GET /_a325331/loginPage/custom/styles/login_colors.css HTTP/1.1"
For Hosted Customers:
For hosted customers, the fix requires you to change your publishing location to https://admin.breezecentral.com. You can do this by following the steps below:
- Open a PowerPoint Presentation.
- Select Breeze > Publish.
- Select the Breeze Server tab if it is not selected.
- Click Change Server.
- Select the server and click Edit.
- Change the URL to: https://admin.breezecentral.com
- Click OK, then click Close.
- Click Publish.
You should now be able to publish without any problems.
For Licensed Customers:
The firewall administrator will need to reconfigure the firewall. To correct the issue, the firewall administrator should remove the HTTP service from the firewall, and add a more forgiving HTTP-proxied service that does a less in-depth analysis of HTTP headers.
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