TechNote (Archived)

Unable to register Premiere Global Services telephony adaptor

Issue

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When trying register the telephony adaptor via webservices on a Licensed Breeze 5.0server, the browser returns the following error:

 <?xml version="1.0" encoding="utf-8" ?> - <results><status code="no-access" /></results> 

Reason

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This can happen if you copy and paste the registration call from the breeze_telephony_premier.pdf document. When you copy the registration URL from the PDF document, the dashes (-) will be removed from the line.

The line will be copied like this:

http://breezeserveraddress/api/xml?action=account-register-adaptor&classname=com.macromedia.breeze_ext.premiere.gateway.PTekGateway&fieldid=
telephony-adaptor

When it should be copied like this:

http://breezeserveraddress/api/xml?action=account-register-adaptor&class-name=com.macromedia.breeze_ext.premiere.gateway.PTekGateway&field-id=telephony-adaptor

Solution

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To correct the issue, follow the directions below:

1. Copy the following line:
   http://breezeserveraddress/api/xml?action=account-register-adaptor&class-name=com.macromedia.breeze_ext.premiere.gateway.PTekGateway&field-id=telephony-adaptor
2. Log into the Breeze Manager with an administrative account.
   
   Note: Ensure that you have logged into Breeze with admin rights, and are using the same browser window.
3. Paste the line copied in step one into the address field of the open browser.
4. Change the <breezeserveraddress> value to the Fully Qualified Domain name of your server (for example, adobe.breezecentral.com).
5. Hit Enter.

This should correct the issue and allow you to register the adaptor.

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