Community Questions

Adobe ExportPDF Community Questions

 Answers from Adobe and users in the Adobe ExportPDF community.

Getting started with your account
Sign up/sign in
Working with Adobe ExportPDF 

Related links
Adobe ExportPDF Forum

Getting started with your account

• What are the benefits of Adobe ExportPDF?
• What are the system requirements for Adobe ExportPDF? 
• How many files can I convert to PDF with Adobe ExportPDF?
• Will my subscription auto-renew each year?
• What languages does Adobe ExportPDF support?
• Is Adobe ExportPDF included in my Acrobat.com subscription?
• Do I have access to Adobe ExportPDF from Acrobat.com?
• What type of support is included with Adobe ExportPDF?

Q. What are the benefits of Adobe ExportPDF?
A. Adobe ExportPDF lets you reuse valuable content stored in PDF files. Instead of retyping the information, use Adobe ExportPDF to turn PDF files into editable Word, Excel, and RTF (rich text format) documents.

Q. What are the system requirements for Adobe ExportPDF? 
A. View the Acrobat.com system requirements for a complete list of supported operating systems and browsers.

Q. How many files can I convert to PDF with Adobe ExportPDF?
A. The annual subscription allows you to convert an unlimited number of PDF files to Word (.docx and .doc), Excel (.xlsx) and rich text format (RTF). (.docx is the native file format of documents authored in Microsoft Word 2010 and 2007.)

Q. Will my subscription auto-renew each year?
A. Yes, your annual subscription renews automatically. However, you can cancel it at any time through your online Adobe account or by contacting Adobe Customer Service.

Q. What languages does Adobe ExportPDF support?
A. Adobe ExportPDF converts PDF files containing content in various western languages, including English, French, German, Spanish, and Italian, and Japanese. Optical character recognition (OCR) is currently available in these same languages.   

Q. Is Adobe ExportPDF included in my Acrobat.com subscription?
A. No, Adobe ExportPDF is a stand-alone service that requires its own annual subscription.

Q. Do I have access to Adobe ExportPDF from Acrobat.com?
A. There is a link to Adobe ExportPDF from Acrobat.com. However, conversions are only supported with the purchase of an Adobe ExportPDF annual subscription.

Q. What type of support is included with Adobe ExportPDF? 
A. Paid subscribers can contact Adobe Support by chat or by phone for one-on-one account management assistance. (Account management issues include sign up, sign in, cancellations, or refunds.) Support agents are available 24x7. Technical support is provided through online product knowledgebase documents, the Adobe ExportPDF Forum, or email.

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Sign up/sign in

• How do I purchase Adobe ExportPDF? 
• I forgot my password. How do I reset it?
• I haven't received an email address validation. 

Q. How do I purchase Adobe ExportPDF?  
A. You can purchase a subscription to Adobe ExportPDF through the Adobe Store. 

Q. I forgot my password. How do I reset it?
A. You can reset your password by clicking "Forgot your password?" on the sign-in page for Adobe ExportPDF. Watch your email account for a message with instructions for resetting your password.

Q. I haven't received an email address validation. 
A. During the email verification and password reset process, messages are sent to your Adobe ID email address. Sometimes spam and junk email folders trap the emails. Contact Customer Support if you do not receive an email verification.

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Working with Adobe ExportPDF

• Is there a limit on how large a PDF file I can convert with Adobe ExportPDF?
• Will the file I upload for conversion be stored online?
• Can I convert documents to a format that Microsoft Office XP or Office 2003 can read?
• Will Adobe ExportPDF convert any type of PDF file?
• Does Adobe ExportPDF support OCR? 
• It's taking a long time to export my PDF files. How can I improve processing speed?
• Will Adobe ExportPDF convert both text and formatting information?
• What happens to comments that exist in my PDF?
• Why can't I see updates in my document after I convert it for a second time?   

Q. Is there a limit on how large a PDF file I can convert with Adobe ExportPDF?
A. Adobe ExportPDF supports conversion of PDF files up to 100 MB.

Q. Will the file I upload for conversion be stored online?
A. The source file is not available for reprocessing. For more information, see the Terms of Use. 

Q. Can I convert documents to a format that Microsoft Office XP or Office 2003 can read?
A. Adobe ExportPDF converts PDF documents to .doc and .docx. If you have Office XP (2002) or Office 2003, Adobe recommends that you convert PDF documents to .docx and get a compatibility pack from Microsoft. This compatibility pack allows earlier versions of Word to open .docx files. You can download the compatibility pack from http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=3.

Q. Will Adobe ExportPDF convert any type of PDF file?
A. Adobe ExportPDF converts most of the PDF files available today, including PDF files containing scanned documents. There are a few types of PDF files that cannot be converted, however. These types include the following:

• PDF Portfolios
• PDF files that require a password to open the document
• PDF files generated from Adobe Illustrator
• PDF files that have permissions applied to prevent printing, copying, or altering of the content
• XFA-based forms

Q. Does Adobe ExportPDF support OCR?
A. Adobe ExportPDF uses Optical Character Recognition (OCR) technology to turn scanned images into digital text. It converts PDF files containing content in the following languages: English (US), English (UK), French, German, Spanish, Japanese, and Italian. The digital text is saved as editable text in your new document. Adobe ExportPDF then uses sophisticated conversion intelligence to preserve as much of the page layout as possible. For more information, see Using OCR in Adobe ExportPDF.

Q. It's taking a long time to export my PDF files. How can I improve processing speed?
A. Processing can take longer when OCR is enabled. If you don't need to convert scanned text to editable text, then consider turning off OCR.

Q. Will Adobe ExportPDF convert both text and formatting information?
A. Adobe ExportPDF can export high-quality information, but the quality of the converted document depends on the quality of the PDF file you start with. For example, if you authored the file in Word and converted it to PDF using the PDF Maker functionality in Acrobat, the PDF file contains a rich set of information that Adobe ExportPDF can capture.

Q. What happens to comments that exist in my PDF?
A. They become text boxes in the converted document.

Q. Why can't I see updates in my document after I convert it for a second time?
A. Adobe ExportPDF isn't able to overwrite an open file.  To convert a PDF document for a second time, make sure that the file has a different name. Also make sure that that the first version is not open.

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